Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Quality Assurance & Improvement (“QA/I”) Project Manager is responsible for working with the Associate Director of QA/I to lead quality related performance monitoring, reporting and improvement efforts across all facets of the organization.    

• Using a data driven approach, works to identify opportunities for clinical, operational, and patient experience improvement, both organization-wide and individually by site.
• Collaborating with Quality team, designs improvement projects with goal of improving select key metrics.
• Leads the creation and execution of project work plans and revise as appropriate to meet changing needs and requirements.
• Tracks project plans and monitors progress in accomplishing project goals; identify key actions necessary to address problems/issues and makes recommendations to ensure projects are on track.
• Works with clinical and operational leaders, as well as QA/I staff, to continuously develop, evaluate and improve specific QA/I approaches to key clinical and operational quality metrics.
• Strives to make QA/I metrics, goals and strategies familiar, meaningful and actionable across the organization and to promote a data-driven improvement culture by engaging staff in QI/A work.
• Develops and demonstrates advanced knowledge of quality improvement theory and strategy, as well as expertise on key quality oversight programs and agencies relevant to FQHCs, including but not limited to Partnership Health Plan, DHCS, County of Marin, HRSA and NCQA.
• Serves as a QA/I liaison to a variety of healthcare clinical, operational, business and executive teams.
• Supports and expands a variety of patient outreach and in-reach efforts and modalities, as well as efforts to gain feedback from patients about experience and satisfaction as related to QA/I goals.
• Understands, promotes and reports on the required components for Patient Centered Medical Home (PCMH) recognition.
• In partnership with the Associate Director of QA/I, facilitates the Quality Management Committee, including leading monthly meetings to review performance and outline QA/I strategies.
• Other duties as assigned.

• Excellent verbal and written communication skills.
• Skilled at leading, engaging, inspiring and supporting a team with a relational leadership approach.
• Excellent customer service skills.
• Strong analytical and/or operational problem-solving skills.
• Commitment to diversity, equity and inclusion in the workplace and knowledge or curiosity about fostering a trauma-informed work environment.
• Aptitude for conducting and interpreting complex quantitative/qualitative analyses.
• Ability to receive and provide direction and collaborate with various positions and personnel levels within an organization.
• Discretion, confidentiality, tact, and ability to deal with sensitive issues.
• An interest and desire to advance the mission of Marin Community Clinics
• Bilingual English/Spanish is highly desirable, but not required.

Education and Experience:

• Bachelor’s degree in healthcare administration or a related field required (in cases of an unrelated degree, at least five years of related analytical or quality improvement experience will be accepted in lieu of a Healthcare-related degree).
• At least two years of related analytical or quality improvement experience required in a healthcare clinic setting.
• Experience with complex project management required.
• Experience working in a Federally Qualified Health Center strongly desired.
• Knowledge of Word, Excel, and PowerPoint software programs or equivalents required.
• Experience with Epic desired, but not required.

Physical Requirements and Working Conditions:

• Prolonged standing and walking.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• Travel to clinic sites within assigned work area.

Benefits:

Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

All employees are required to be fully vaccinated for COVID-19, including current booster as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series and early boosters, but have not received the most recent booster, you will be required to get the most recent booster.

MCC is an Equal Opportunity Employer