Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Triage RN position provides nurse triage services and health advice for MCC patients over the phone. The RN assesses and documents patient questions or concerns and provides nursing advice using approved evidence-based triage protocols. The RN schedules follow-up appointments or refers to emergency services as needed. Triage RNs gain experience in triage of a variety of acute and chronic conditions for our diverse patient population. Furthermore, they are able to improve patient care through health navigation and chronic illness self-management coaching; these are skills that are unique to our primary care setting and are a great opportunity to make a difference in the lives of our patients, many of whom need assistance with navigating health systems and their own conditions.

This RN Triage position’s primary focus is triaging patients via telephone. This involves heavy use of EHR and instant messaging for coordination of patient care. This position also has the possibility of working weekends and evenings.

• 3 years minimum of direct patient care work experience is required.
• Bilingual Spanish skills are required.
• On-site full time position in San Rafael California (non-hybrid/remote)
• Prior work history in community health environment/past triage experience highly desired. 

• Provides excellent customer service in all phone and in-person interactions.
• Provides culturally sensitive, patient-centered care to all MCC patients.
• Provides nursing care within scope of license and clinic policy and procedures.
• Provides education for disease processes, such as, diabetes, hypertension, medication education, etc.
• Uses protocol, clinical judgment, and experience to designate an appropriate disposition for patients calling in for medical advice.
• Documents subjective and objective information as well as a patient plan for all triages.
• Conducts assessments and triage of pediatric, adult, and gynecologic medical complaints by phone and in-person using evidence-based protocol.
• Elicits history of present illness and pertinent past medical history to formulate nursing assessment and plan for all triages.
• Collaborates with patients’ primary care team as needed to coordinate follow-up care.
• Follows through in a timely manner on patient requests that come through in electronic in baskets and via patient portal.
• Collaborates with the Transition of Care team to review and follow up on Emergency Department and Hospital discharges.
• Responds to patient requests for lab results, medical questions and questions and concerns regarding disease processes.
• Sends medication refills per clinic protocol.
• Orders medications such as emergency contraception per standardized procedure.
• Assists in the development, maintenance, revision and evaluation of triage workflows.
• Reacts in a positive manner to patient concerns; remains calm and displays empathy.
• Works cooperatively with other staff and departments to problem resolve conflicts and improve workflow.
• Maintains patient confidentiality.
• Participates in required meetings.

Education and Experience:

• Associate or BA/BS degree required.
• Current California RN License in good standing.
• Current CPR/BLS certification.
• 3+ years of direct patient care experience required; community health and/or triage experience preferred.
• Experience with EPIC Electronic Health Records preferred.

Required Skills and Abilities:

• Bilingual in English/Spanish is required.
• Strong enthusiasm and willingness to pitch in whenever needed.
• Works cohesively with other team members to achieve departmental goals
• Good history-taking skills.
• Ability to make quick and accurate assessments.
• Ability to write accurate and complete documentation.
• Good organizational skills.
• Excellent interpersonal communication.
• Strong critical-thinking skills.
• Excellent communication skills (written and verbal).
• Functions well in a high-stress environment.
• Works well independently.

Physical Requirements and Working Conditions:

• Prolonged periods of typing and sitting at a computer.
• Must be able to lift up to 15 pounds at a time.

Covid-19 and Booster Vaccinations Requirements: 

All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series early boosters,but have not received the most recent booster,you will be required to get the most recent booster and mask until completed if hired.

Benefits Information:

Hiring Bonus: $1,000.00

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

MCC is an equal opportunity employer.  We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.