Marin Community Clinics

  • Certified Enrollment Counselor- Dental Bilingual

    Regular Part-Time
    US-CA-San Rafael
  • Overview

    Under the supervision of the Director of Outreach and Referrals, the Certified Enrollment Counselor/Access Navigator provides assistance to patients and other community members with a variety of programs, public benefits, and services. The Access Navigator prepares patients for appointments and interviews outside Marin Community Clinics and advocates on their behalf when needed.


    If not currently certified, Marin Community Clinics will assist with certification process.


    • Works with the Certified Enrollment Counselors to identify patients who need enrollment support. Prepares patients for in-person interviews that take place at the Public Assistance Department.
    • Works closely with the Outreach and Enrollment team and outside stakeholders to understand how policy changes impact health insurance eligibility. Provides assistance and support to individuals and families during transition periods.
    • Works with the Referral Navigators to identify uninsured patients who are in need of specialty care and need to apply for charity care at hospitals or other healthcare facilities. Assists patients to fill out the charity care applications and provides any follow-up needed.
    • Provides culturally and linguistically appropriate health insurance and social service enrollment/application assistance for demographically diverse patient populations.
    • Ensures that patients access services available in the community based on the detailed knowledge of the relevant access arrangements, eligibility criteria and available services.
    • Assists with timely scheduling of appointments (e.g. healthcare, social services, etc.) for patients to address problems/barriers addressing basic needs, social determinants of health and other economic factors. Provides advocacy, support in negotiating/coordinating with service agencies/organizations. May attend appointments with patients.
    • Maintains good working relationships with community partners by working as a liaison with other agencies and the community; participates in local community forums.
    • Enables the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all contracts, enrollments, referrals and interventions, and producing regular reports on activity and outcomes.
    • Provides services in appropriate internal and external community forums (e.g., weekly Health Hubs, etc.).
    • Creates educational materials such as fliers and brochures with helpful resources for patients.
    • Assists Health Hubs Coordinator, as needed, with the weekly Health Hubs.
    • Provides clerical support such as data entry, calling resources, making copies, filing, as needed.
    • Other duties as assigned by supervisor.


    • Requires graduation from college and the possession of a Bachelor’s degree in Social Services/work or related field, or 2 years of experience in a community-based organization setting (e.g. health center, etc.).
    • Ability to speak, read, and writes in English and Spanish.
    • Covered California Enrollment Counselor certification highly desired but not required. Training and Certifications (to be completed within 12 months of employment with Marin Community Clinics Assistance.)
    • Patient/Health Navigation training and certification (funded by MCC).
    • Project coordination experience preferred.
    • Ability to work independently and exercise good judgment with appropriate supervision.
    • Ability to maintain strict confidentiality regarding patient information.
    • Ability to understand complex concepts and convey them in a manner that is easily understood by layperson.
    • Ability to manage and prioritize communications from multiple staff, organizations, patients, etc., at the same time.
    • Ability to organize and review large amounts of data in an organized and efficient manner.
    • Ability to proofread, correct and review forms and data for scanning and/or entry.
    • Knowledge of Electronic Health Records and Electronic Practice Management Systems preferred.
    • Basic knowledge of Microsoft Office software required: Outlook, Word, and Excel.
    • Ability to work independently and work positively as a collaborative team member.
    • Ability to represent clinic in professional manner and handle patient issues with sensitivity and confidentiality.
    • Ability to meet deadlines and manage changing priorities.
    • Excellent oral and written communications skills.
    • Applicant must pass background clearance.


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