Marin Community Clinics

  • Front Office Receptionist (Ritter Center)

    Type
    Regular Full-Time
    Location
    US-CA-San Rafael
    Category
    Administrative/Clerical
  • Overview

    The Front Office Receptionist performs clerical tasks. Registers, and processes scheduled and unscheduled patients in the reception area. 

    Greeting and welcoming patients with excellent customer service is a primary responsibility of the Front Office Receptionis.

     

    Fluent in Spanish desired but not required.

    Responsibilities

     

    Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times. 

    Maintains a professional demeanor, answers inquiries regarding general clinic information.

    Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.

    Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.

    Processes walk-in requests for appointments according to established procedures. 

    Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.

    Accurately enters and confirms billing and demographic data in Practice Management System for all patients during check-in process, capturing vital demographic data and authorized signatures. 

    Verifies timeliness of arrival, collects new patient private pay deposits.  Clearly documents on the superbill. 

    Prepares charts and superbills for appointments for both new and established clients in advance.

    Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions. 

    Accurately takes detailed messages and/or provides information to the caller as needed. 

    Routes all nurse messages in a timely manner.

    Handles patient payments and responsible for accurate reconciliation of receipts and charges.

    Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.

    Informs appropriate staff as needed for repairs or maintenance.

    Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge. 

    While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.

    Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.

    Calls patients to make follow-up appointments or mail out letters per providers request to follow-up

    Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.

    Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures

     

    Qualifications

    High School diploma required

    Completion of college coursework preferred

    Previous front office and/or clerical experience in community health clinic environment preferred

    Ability to deliver excellent customer service to patients, visitors or anyone in contact with clinic

    Demonstrated ability to communicate effectively and professionally in English and Spanish 

    Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion 

    Demonstrated ability to handle multiple tasks in fast paced health clinic environment 

    Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks

    Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.  

    Excellent, professional interpersonal and telephone skills are required

    Ability to use a computer and know its basic functions

    Basic knowledge of Microsoft Office software including; Excel, Word, and PowerPoint

    Word processing skills at a minimum of 45 wpm. 

    Competency in using the Internet

     

     

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