Marin Community Clinics

  • Front Office Receptionist (Bilingual)

    Type
    Regular Full-Time
    Location
    US-CA-San Rafael
    Category
    Administrative/Clerical
  • Overview

    Greeting and welcoming patients with excellent customer service is a primary responsibility of the Front Office Receptionist. The Front Office Receptionist performs clerical tasks.

     

    Bilingual in English and Spanish is required for this position.


    Work schedule - Monday to Friday with flexibility to rotate work schedule of 10:00am to 7:00pm and ability to work on Saturday. 

    Responsibilities

    • Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
    • Maintains a professional demeanor, answers inquiries regarding general clinic information.
    • Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
    • Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
    • Processes walk-in requests for appointments according to established procedures.
    • Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.
    • Accurately enters and confirms billing and demographic data in Practice Management System for all patients during check-in process, capturing vital demographic data and authorized signatures.
    • Verifies timeliness of arrival, collects new patient private pay deposits.  Clearly documents on the superbill.
    • Prepares charts and superbills for appointments for both new and established clients in advance.
    • Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions.
    • Accurately takes detailed messages and/or provides information to the caller as needed.
    • Routes all nurse messages in a timely manner.
    • Handles patient payments and responsible for accurate reconciliation of receipts and charges.
    • Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
    • Informs appropriate staff as needed for repairs or maintenance.
    • Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
    • While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
    • Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
    • Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
    • Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
    • Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.

    Qualifications

    • Bilingual English/Spanish language skills are required (verbal and written).                                     
    • Completion of college coursework preferred.
    • NextGen Electronic Health Records software experience a plus but not required.
    • Ability to work evenings or weekend shifts as needed.
    • Previous front office and/or clerical experience in community health clinic environment preferred.
    • Ability to deliver excellent customer service to patients, visitors or anyone in contact with clinic
    • Demonstrated ability to communicate effectively and professionally in English and Spanish.
    • Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
    • Demonstrated ability to handle multiple tasks in fast paced health clinic environment .
    • Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
    • Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment. 
    • Excellent, professional interpersonal and telephone skills are required.
    • Ability to use a computer and know its basic functions.
    • Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
    • Word processing skills at a minimum of 45 wpm.
    • Competency in using the Internet.

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