The Medical Assistant will perform a wide range of duties in the medical office. Tasks primarily (although not limited to) involve assisting in examination and treatment of patients under the direction of specialist doctor.
The Medical Assistant will have direct contact contact with patients and work closely with the Referral Specialist, Specialist Scribe and the clinics’ Care Teams. The Specialist Medical Assist will report to the Referral Department Supervisor and the Director of Outreach and Referrals.
Escorts patients to the exam room, interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight and height, and records information on patients’ charts.
Prepares treatment rooms for examination of patients.
Cleans and sterilizes instruments.
Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests.
Gives injections or treatments, and performs routine laboratory tests.
Performs administrative responsibilities, including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
Reviews notes from specialty care visits and take appropriate action by scheduling follow-up appointments, by referring patients to obtain diagnostic procedures, and by coordinating surgical procedures when appropriate.
Assists the Referral Specialist and the Specialist Scribe with managing the specialty care wait lists and with closing specialty care referrals.
Assists the Referral Specialist with scheduling specialty care appointments and making reminder calls when needed.
Directs patients to outpatient labs and imaging centers.
Orients specialists to our clinics and their workflows.
Provides interpretation during specialist visits.
Keys data into computer to maintain office and patient records.
Cleans and disinfects operatory in accordance with department’s policies and OSHA guidelines.
Sterilizes and disinfects instruments in accordance with department policies and OSHA guidelines.
Follows policies and procedures including universal precautions as defined by OSHA’s guidelines on Bloodborne Pathogens and Hazardous Materials standards.
Practices good people skills to maintain good public relations with patients and with fellow co-workers.
Maintains patient confidentiality in accordance to department policy and HIPPA guidelines.
Attends and participates in required meetings, training and educational programs.
Performs other related work as assigned.
Certificate from accredited Medical Assisting program; or one to three months related experience and/or training; or equivalent combination of education and experience.
Federally Qualified Health Center a plus.
Current CPR certification required.
NextGen experience a plus but not required.
Electronic Health Records experience a plus.
Bilingual (Spanish/English) language skills required
Must be able to work flexible hours.
Ability to work in fast pace medical environment.
Must have strong computer experience with MS Office.
Ability to provide excellent customer service to patients and outside customers in person and via phone.
Must be able to multi-task duties and carryout projects timely.