Marin Community Clinics

  • Case Manager Whole Person Care Housing (Ritter Center)

    Regular Full-Time
    US-CA-San Rafael
    Behavioral Health
  • Overview

    This is a professional level position requiring a high level of responsibility, knowledge and ability in coordinating and providing services to clients with complex needs. A good fit for this position is able to think on their feet and quickly assess the needs of chronically homeless people with the help of a multidisciplinary team. The WPC case manager provides case management, counseling and advocacy services to these individuals and families who are extremely low-income with a variety of barriers to permanent housing which may include mental illness, chronic illness and physical disabilities.


    Under supervision, the Case Manager will provide flexible supportive services to program participants to assist in securing housing in the community and coordinating health care needs. Other responsibilities include outreach, mental health assessments, screening for eligibility, development of comprehensive care plans, preparation of reports and clinical case notes for WPC reimbursement. Through the coordination of services and partnerships with local agencies, participating clients will receive help in obtaining needed supportive services such as mental health services, In-Home Support Services, educational or vocational counseling, assistance to maintain benefits through Medi-cal, SSI and any other entitlement or benefit programs they may qualify for.


    Work Schedule: Monday through Friday, 8:30am to 5:00pm. Position may require periodic need to be on-call on the weekends and evenings.


    Starting salary for this position is $56,100.00/annually (26.97/hour).


    Must have reliable transportation to get to and from work. Must be willing to use vehicle for work related responsibilities.


    • Engages and works with chronically homeless individuals and families with severe and persistent mental illness, physical disabilities and/or a history of substance use, a history of chronic homelessness, and/or terminal illness.
    • Interviews clients while using clinical skills to evaluate and determine the extent of social service needs for each individual client.
    • Conduct assessments with individuals to determine their psychiatric and psychological needs. Monitors health issues, making appropriate medical referrals and coordinating medical care as needed.
    • Functions as a part of an inter-agency multidisciplinary team; making referrals to other community resources for services and coordinating services with other social services and support agencies.
    • Contacts public social welfare and mental health agencies to obtain and provide information to program participants.
    • Acts as an advocate for the client. Assisting participants with locating appropriate housing, assisting with the move-in process, helping participants obtain needed household items and other tasks that help participants maintain a supportive housing environment.
    • Provides mediation and advocacy for participant between landlord and surrounding community members.
    • Provides assistance with daily living tasks such as money management, shopping and cooking as needed while assessing for needed assistance with Activities of Daily Living.
    • Works with participants to obtain and maintain entitlements; develops ongoing consultation with participants' family members, case managers and other care providers; makes timely referrals to supportive services and intervenes to avert crises.
    • Coordinates and provides flexible support services and skills training to participants once they are housed, with the objective of helping them to stay housed and to achieve the goals set forth in their coordinated case plan.
    • Assists the CE Coordinator and Outreach Team with outreach activities towards eligible homeless persons.
    • Writes reports and performs daily WPC charting and billing; collects data for the purposes of program administration and monitoring. Meets with clients at a minimum of three times a month.
    • Prepares and maintains casework records, court and other evaluative reports and relevant correspondence; maintains accurate case notes and related records and files.
    • Creates comprehensive care plans for each client and inputs into WPC database.
    • Meets with Assertive Case Management Team for daily meeting.
    • Perform other related work as assigned.


    Knowledge of:

    • Current issues regarding independent living with support services for special needs populations.
    • Familiarity with Housing First and Harm Reduction concepts
    • Under5stnading of Motivational Interviewing and techniques in engaging homeless and/or dually diagnosed.
    • Principles, procedures, techniques, trends and literature of the social service and mental health fields; assessments, interviewing, and recording and tracking case plans.
    • Public assistance and social service programs and the role and function of public housing and social services agencies as well as basic principles of public assistance policies and programs.
    • Concepts of social work and case notes that involve meticulous record keeping which includes computer applications related to the work.
    • Goals and current trends of subsidized housing and participants; techniques for dealing with individuals from a variety of socio-economic, ethnic and cultural backgrounds and those who may have physical and/or emotional problems.

    Skills in:

    • Interacting dynamically and relating well with homeless, mentally ill, disabled and terminally ill populations.
    • Assessing needs and developing appropriate treatment plans; analyzing problematic situations and taking decisive action and establishing and maintaining effective working relationships with clients.
    • Interpreting social services programs to applicants and participants; effectively using and seeking out appropriate resources and services.
    • Applying existing rules, regulations and policies; working constructively within a community setting with a community consultation panel.
    • Working cooperatively with Housing Authority staff, outside agencies, and the public.
    • Communicating effectively both verbally and in written form including effective use of interviewing techniques.
    • Working effectively with people with varying backgrounds, educational levels, races and cultures.
    • Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipmentand multi-line telephones.
    • Establishing and maintaining effective working relationships with those contacted in the course of the work.

    Physical Demands:

    • While performing the duties of this job the employee is frequently required to sit for extended periods of time, talk and hear within standard ranges.
    • The employee is required to walk, use hands to finger, handle, or feel objects, tools, or computer controls; and reach with hands and arms.
    • The employee must occasionally lift and/or move up to 25 pounds.
    • Specific vision abilities required by this job include close vision and the ability to adjust focus.
    • Work is performed in a field-based setting or a normal office setting with moderate noise levels and includes extensive travel to client residences throughout the County.

    Education and Experience:

    Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

    • Equivalent of a 4-year degree from an accredited college or university in sociology, psychology, counseling or a closely-related field and three years of experience in a mental health, social services or a community services organization. Significant experience may be considered as a substitute for education.
    • Experience working with chronically homeless populations is preferred.
    • Master’s Degrees in a related field may be substituted for work-related experience.
    • Must possess a valid California class C driver's license and have a satisfactory driving record.


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