Marin Community Clinics

  • Dental Office Coordinator (Bilingual)

    Type
    Regular Full-Time
    Location
    US-CA-
    Category
    Dental Support (DA, RDA)
  • Overview

    Under general supervision the Office Coordinator, manages, processes, tracks, and closes referrals for Marin Community Clinic patients. Office Coordinator must speak Spanish. 

     

    The Office Coordinator is responsible for main call center phone lines, coordinates appointments for urgent cases, and advocate on behalf of patients when needed. The Office Coordinator seeks guidance from assistants and providers as needed for clinical resources. This position provides extensive support to providers and patients.

    Responsibilities

    • Follows-up on pending l, X-Rays, appointments, or other planned evaluations and treatments as needed to coordinate referrals.
    • Coordinates and schedules all types of diagnostic or screening testing as requested by specialists or dentists
    • Reviews and explains exam preparations to patients. Asks questions and ensures explanations are understood.
    • Tracks and follows up on status of all pending authorizations, appointments, applications, insurance eligibility and referrals.
    • Processes referrals and schedules appointments with specialists within a timely manner. Informs providers if there are any unusual delays.
    • Sends complete referral packets to various specialists’ offices.
    • Attends to regularly scheduled and All Staff meetings as scheduled by the dental department
    • Responds to communications sent to the dental referral department by the clinics’ staff.
    • Completes applications for organizations such as Operation Access, Pediatric Dental Initiative, UCSF, UOP, and other specialists
    • Keeps track of the referrals on a log, which is regularly reviewed by Department Manager.
    • Closes referrals previously processed by requesting medical records from the offices and facilities where the patients where served.
    • Maintains relationships with specialists and other outside partners.

    Qualifications

    • High school diploma/equivalent required.
    • College degree preferred, post graduate degree a plus.
    • Medical assistant or other support staff role experience in a medical facility setting with at least 2 years’ experience preferred.
    • Experience with Dentrix and NextGen a plus but not required
    • Willingness and ability to learn Dentrix and NextGen Electronic Health Records Software
    • Ability to read and interpret dental and medical records in English
    • Excellent written and verbal communication skills.
    • Ability to chart actions clearly.
    • Ability to work with patients and representatives of other organizations on the phone.
    • Must be Bi-lingual English-Spanish
    • Must be sensitive to multi-cultural, multi-ethnic issues.
    • Knowledge of medical terminology preferred.
    • Must be able to work in centralized department setting
    • Must be able to work in team environment setting.
    • Must display excellent customer service ability
    • Must have attention to detail abilities
    • Must be reliable
    • Must be able to work in team environment setting.
    • This position also requires flexibility to travel between clinics to address patient’s referral needs.

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