Marin Community Clinics

  • Front Office Receptionist Bilingual

    Type
    Regular Full-Time
    Types
    Regular Full Time
    Location
    US-CA-San Rafael
    Category
    Administrative/Clerical
  • Overview

    The Front Office Receptionist greets and welcomes patients and visitors with excellent customer service. The Front Office Receptionist performs a variety of administrative and clerical tasks to ensure front office patient check work-flow is completed efficiently and correctly to eliminate any clinic interruptions. 

     

    • Bilingual in English and Spanish is required for this position.
    • Work schedule - Monday to Friday with flexibility to rotate and ability to work on Saturday.
    • Work hours are 9:30 AM to 6:30 PM or 11:00 AM to 8:00 PM. 

     

    Marin Community Clinics offers competitive salary and a comprehensive employee benefit package including medical, dental, vision, short and long term disability, life insurance, flexible spending accounts as well as matching 403(b) retirement savings plan, paid holidays, and a generous paid time-off program. 

    Responsibilities

    • Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times. 
    • Maintains a professional demeanor, answers inquiries regarding general clinic information.
    • Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
    • Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
    • Processes walk-in requests for appointments according to established procedures. 
    • Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.
    • Accurately enters and confirms billing and demographic data in Practice Management System for all patients during check-in process, capturing vital demographic data and authorized signatures. 
    • Verifies timeliness of arrival, collects new patient private pay deposits.  Clearly documents on the superbill. 
    • Prepares charts and superbills for appointments for both new and established clients in advance.
    • Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions. 
    • Accurately takes detailed messages and/or provides information to the caller as needed. 
    • Routes all nurse messages in a timely manner.
    • Handles patient payments and responsible for accurate reconciliation of receipts and charges.
    • Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
    • Informs appropriate staff as needed for repairs or maintenance.
    • Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge. 
    • While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
    • Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
    • Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
    • Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
    • Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.

    Qualifications

    • High School degree, college education highly desired.
    • 1-2 years prior experience in clerical front office receptionist position.
    • This position requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion. 
    • Excellent communication skills. Must be able to communicate effectively in English and Spanish. 
    • Excellent interpersonal skills and abilities required.
    • Active listening, asking questions as appropriate to determine patients and visitors needs.
    • Excellent display of professionalism while communicating with patients and visitors. 
    • Prior experience working in customer service oriented environment highly desired.
    • Prior work experience working in Healthcare setting desired but not required.
    • Ability to multitask in fast paced environment clinic setting.
    • Ability to train other staff members as needed. 
    • Ability to work in team environment setting.
    • Ability to complete tasks efficiently and correctly. 
    • Ability to communicate effectively in English and Spanish over the phone. 
    • Ability to provide patients and visitors with high level of customer service.  
    • Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
    • Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.  
    • NextGen Electronic Health Records software experience a plus but not required.
    • Ability to work evenings or weekend shifts as needed.
    • Ability to use computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint. Ability to use Internet.
    • Excellent reliability and dependability. 
    • Adhere to MCC's professionalism, dress and grooming policy applicable to front office receptionists. 

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