Marin Community Clinics

Patient Care Navigator (Bilingual)

Type
Regular Full-Time
Location
US-CA-Novato
Category
Referrals Department

Overview

Under the supervision of the Patient Care Navigator Supervisor, the Patient Care Navigator provides assistance to patients and other community members with a variety of programs, public benefits, and services. The Patient Care Navigator provides culturally and linguistically appropriate health insurance and social service assistance for demographically diverse patient populations. The main focus of this position is to address the social determinants of health.

Responsibilities

 

  • Works as a Certified Enrollment Counselor by providing enrollment assistance for patients eligible for Medi-Cal, CMSP, Covered California, CalFresh, ADAP and Ryan White. Provides basic information about Medicare and refer patients to HICAP.
  • Works closely with patients to make sure they renew their health insurance and other benefits before they expire.
  • Works closely with the Navigation team and outside stakeholders to understand how policy changes impact health insurance eligibility. Provides assistance and support to individuals and families during transition periods or during changes in financial or legal status.
  • Works closely with the clinics’ care navigators to keep them informed of resources available. Assists the Patient Care Navigator Supervisor with organizing and executing regular trainings for the clinics’ care navigators.
  • Works with the Referral Coordinators to identify uninsured patients who are in need of specialty care and need to apply for charity care at hospitals or other healthcare facilities. Assists patients to fill out the charity care applications and provides any follow-up needed.
  • Ensures that patients access services available in the community based on the detailed knowledge of the relevant access arrangements, eligibility criteria and available services.
  • Assists with timely scheduling of appointments (e.g., healthcare, social services, etc.) for patients to address problems/barriers addressing basic needs and other economic factors. Provides advocacy, support in negotiating/coordinating with service agencies/organizations.
  • Assists the Patient Care Navigator Supervisor in maintaining and strengthening good working relationships with community partners, other agencies, and the community.
  • Enables the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all contracts, enrollments, referrals and interventions, and producing regular reports on activity and outcomes.
  • Provides services in appropriate internal and external community forums (e.g., weekly Health Hubs, schools, partnering agencies etc.).
  • Creates educational materials such as flyers and brochures with helpful resources for patients.
  • Assists Health Hubs Coordinator, as needed, with the weekly Health Hubs. Participates in bi-monthly “Community Resource Table” at Health Hubs.
  • Assists Patient Care Navigator Supervisor with trainings, workshops, groups and clinics on policy changes, community resources, government benefits, and appropriate supports for patients and MCC staff members.
  • Other duties as assigned by supervisor.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to work independently and exercise good judgment with appropriate supervision.
  • Ability to maintain strict confidentiality regarding patient information.
  • Ability to understand complex concepts and convey them in a manner that is easily understood by layperson.
  • Ability to manage and prioritize communications from multiple staff, organizations, patients, etc., at the same time.
  • Ability to organize and review large amounts of data in an organized and efficient manner.
  • Ability to proofread, correct and review forms and data for scanning and/or entry.
  • Knowledge of Electronic Health Records and Electronic Practice Management Systems preferred.
  • Basic knowledge of Microsoft Office software required: Outlook E-mail, Word, PowerPoint and Excel.
  • Ability to work independently and work positively as a collaborative team member.

EDUCATION AND SKILLS

The ideal candidate:

  • Education: High school diploma required. College and the possession of a Bachelor’s degree in Social Services/Work or related field preferred.
  • Bilingual: Ability to speak, read, and write in English and Spanish required.
  • Training and Certifications (to be completed within 12 months of employment): Covered California Enrollment Counselor certification; Patient/Health Navigation training and certification (funded by MCC).
  • Communication: Excellent oral and written communications skills.
  • Project and Time Management: Project coordination experience preferred; ability to meet deadlines and manage changing priorities.
  • Professionalism: Ability to represent clinic in professional manner and handle patient issues with sensitivity and confidentiality.

JOB LOCATION

San Rafael and Novato, California, United States; some travel within Marin County.

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