The Front Office Receptionist performs clerical tasks. Registers, and processes scheduled and unscheduled patients in the reception area.
Greeting and welcoming patients with excellent customer service is a primary responsibility of the Front Office Receptionist.
Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
Maintains a professional demeanor, answers inquiries regarding general clinic information.
Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
Processes walk-in requests for appointments according to established procedures.
Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.
Accurately enters and confirms billing and demographic data in Practice Management System for all patients during check-in process, capturing vital demographic data and authorized signatures.
Verifies timeliness of arrival, collects new patient private pay deposits. Clearly documents on the superbill.
Prepares charts and superbills for appointments for both new and established clients in advance.
Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions.
Accurately takes detailed messages and/or provides information to the caller as needed.
Routes all nurse messages in a timely manner.
Handles patient payments and responsible for accurate reconciliation of receipts and charges.
Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
Informs appropriate staff as needed for repairs or maintenance.
Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures
Bilingual English/Spanish language skills are required (verbal and written)
High School diploma required
Completion of college coursework preferred
NextGen Electronic Health Records software experience a plus but not required
Ability to work evenings or weekend shifts as needed
Previous front office and/or clerical experience in community health clinic environment preferred.
Ability to deliver excellent customer service to patients, visitors or anyone in contact with clinic
Demonstrated ability to communicate effectively and professionally in English and Spanish
Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
Demonstrated ability to handle multiple tasks in fast paced health clinic environment
Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.
Excellent, professional interpersonal and telephone skills are required
Ability to use a computer and know its basic functions
Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
Word processing skills at a minimum of 45 wpm.
Competency in using the Internet