Marin Community Clinics

  • Help Desk Support Analyst

    Type
    Regular Full-Time
    Location
    US-CA-Novato
    Category
    Information Technology
  • Overview

    Reporting to the Director of Information Technology, assists with providing support to end users on a variety of topics within the MCC software and IT systems.

     

    Responsibilities

    • Communicates complex topics and frequently interacts and works with a variety of people with various skill levels.
    • Meets position objectives and deadlines with minimal errors and reworks;
    • Works closely with all levels and departments in MCC including but not limited to, business, finance, clinical and operations;
    • Identifies, researches and resolves technical problems.
    • Responds to telephone calls, emails and personal requests for technical support.
    • Documents, tracks and monitors reported problems to ensure a timely resolution.
    • Will provide support for other duties as assigned.

    Qualifications

    • Has knowledge of Windows and Apple operating systems.
    • Has knowledge of Microsoft Office products.
    • Experience answering phones and responding to user requests.
    • Works well with limited supervision.
    • Ability to travel between clinic and administrative locations as needed.
    • Knowledge of NextGen and Dentrix systems a plus.
    • Fluency in both English and Spanish is highly preferred.

     

     

     

     

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