Marin Community Clinics

  • Front Office Receptionist (Dental)

    Type
    Regular Full-Time
    Location
    US-CA-Novato
    Category
    Administrative/Clerical
  • Overview

    The Front Office Receptionist performs clerical and patient services tasks required for the greeting, registration, and processing of scheduled and unscheduled patients in the reception area.  Making patients feel welcomed is a primary responsibility of the check-in receptionist.

     

    Positions requires Spanish speaking skills

     

     

     

    Responsibilities

    Under general supervision, the Dental Front Office Receptionist’s primary responsibilities include but are not limited to:

    • Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each patient of expected wait times.  While maintaining a professional demeanor, answers inquiries regarding general clinic information.
    • Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
    • Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on patient contract.
    • Processes walk-in requests for appointments according to established procedures.  Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.
    • Accurately enters and confirms billing and demographic data in Dentrix for all patients during check-in process, capturing vital demographic data and authorized signatures.  Verifies timelines of arrival, collects new patient private pay deposits.  Clearly documents on the superbill.  Prepares charts and superbills for appointments for both new and established patients in advance.
    • Handles patient payments and responsible for accurate reconciliation of receipts and charges.
    • Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
    • Informs appropriate staff as needed for repairs or maintenance.
    • Per protocols, schedules and maintains appointments in the Dentrix System including phone requests for appointments transferred from other employees and during patient discharge.  While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
    • Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
    • Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
    • Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.

    Qualifications

    High School diploma required

    Spanish speaking skills required

    Completion of college coursework preferred

    Previous dental front office and/or clerical experience preferred. 1-2 year previous experience

    Excellent customer service experience and ability to demonstrate excellent customer service 

    Demonstrated ability to communicate effectively and professionally

    Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion. 

    Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully. 

    Ability to prioritize assignments/patients as needed

    Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority. 

    Ability to handle personnel issues with confidentiality, tact and sensitivity. 

    Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.  

    Excellent, professional interpersonal and telephone skills.

    Immediate and advance knowledge of computers and Windows environment. 

    Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint. 

    Word processing skills at a minimum of 45 wpm. 

    Competency in using the Internet

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